Lunastra operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the “Services”). Lunastra is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that is anonymized or de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact information including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, or financial account numbers, payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment information.

• Account information including your username, password, security questions, preferences, and settings.

• Transaction information including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, and your previous transactions.

• Communications with us, including information you include when contacting us, such as customer support requests.

• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information including information about your interaction with the Services, such as how and when you navigate or interact with them.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information to us.

• Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through cookies and similar technologies.

• From our service providers, including when they enable certain technologies and when they collect or process your personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing, customizing, and improving the Services

We use your personal information to provide the Services, including to fulfill our contract with you, process payments, manage orders, remember your preferences and interests, send account notifications, process purchases, returns, exchanges, or other transactions, create and maintain your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and provide a customized shopping experience such as recommending products related to your purchases.

Marketing and advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing communications via email, SMS, or post, and showing advertisements for products or Services on our website or other websites based on your previous purchases, cart items, or activity on the Services.

Security and fraud prevention

We use your personal information to verify your account, provide secure payments and shopping experiences, detect and investigate fraud or illegal activities, protect public safety, and secure our Services. If you create an account, you are responsible for keeping your login details secure. We strongly recommend not sharing your username or password with anyone.

Communicating with you

We use your personal information to provide customer support, respond to inquiries, provide Services effectively, and maintain our business relationship with you.

Legal reasons

We may use your personal information to comply with applicable laws or respond to legal processes, including requests from authorities, legal investigations, litigation, enforcement of our policies, or protection of our rights and users.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

• With Shopify, vendors, and service providers that perform services on our behalf (such as IT management, payment processing, analytics, customer support, cloud storage, and fulfillment).

• With business and marketing partners to provide marketing services and advertisements. For example, Shopify may support personalized advertising based on your activity across different merchants and websites.

• When you direct us, request us, or give consent to share information with third parties, such as shipping partners or social media integrations.

• With our affiliates or within our corporate group.

• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect our Services and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit through the Services may be transmitted to and shared with Shopify and third parties located in other countries.

Shopify may also use data from your interactions with our store and other merchants to provide enhanced features and analytics. In these cases, Shopify is responsible for processing your personal information and responding to requests regarding your rights.

For more information, please review the Shopify Privacy Policy for customers.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. If you follow these links, you should review their privacy and security policies. We are not responsible for the privacy practices or content of those third-party sites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the legal age in their jurisdiction. If you believe a child has provided personal information, please contact us so we can remove it.

Security and Retention of Information

No security system is completely secure, and we cannot guarantee absolute security. Information you send to us may not always be secure during transmission.

We retain personal information only as long as necessary for purposes such as maintaining your account, providing Services, complying with legal obligations, resolving disputes, and enforcing agreements.

Your Rights and Choices

Depending on where you live, you may have the following rights:

• Right of access – request access to your personal information.

• Right to deletion – request that we delete your personal information.

• Right to correction – request corrections to inaccurate personal data.

• Right to data portability – receive a copy of your data and request transfer to another provider.

• Manage communication preferences – opt out of marketing emails at any time.

If you live in the UK or European Economic Area (EEA), you may also have the right to:

• Object to or restrict processing of your personal information.

• Withdraw consent if processing is based on consent.

To exercise your rights, contact us using the contact details below.

For more information about how Shopify processes your data, visit:
https://privacy.shopify.com

Complaints

If you have complaints about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside your country. When transferring data outside the European Economic Area or the United Kingdom, we rely on approved transfer mechanisms such as Standard Contractual Clauses unless the destination country provides an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this website with the revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

📧 Email: burak@lunastra-keys.com
📍 Address: Plataanstraat 4, Beringen, 3581, Belgium

For the purposes of applicable data protection laws, we are the data controller of your personal information.